Find out how to check your Holzkern order status and delivery timeline.

You can check the status of your order via your account. Our team will do everything they can to ensure that you receive your piece of nature as quickly as possible. Models in stock are usually handed over to the shipping company the day after you place your order. You will find the delivery time of our models in your order confirmation. For models in stock, you can expect delivery within a few working days. If your model is not in stock due to high demand, you can also pre-order it and we will send your model to you according to the delivery time indicated. If your order contains several products with different delivery times, you can choose between the following options during the ordering process:- Collective delivery - for the sake of the environment, all models will be sent together as soon as they are in stock and you will be notified by email about the shipment.- Partial shipment - all items already in stock will be shipped in advance. The shipping costs are covered by us, regardless of which option is chosen. By the way: our gift cards will reach you via email within a few hours after purchase. They are a great and original gift idea when you need a quick gift! :)

I haven't received my order yet - when will it arrive?

Learn how to return or exchange a Holzkern order.

Of course you can return your model and we will refund the money if, contrary to expectations, you don&apos;t quite like it. :) Please make sure that the model is still unworn and that the return period of 24 days from receipt is adhered to. Please send the goods together with the completed Return form to our address: Holzkern - Time for Nature GmbH, Autokaderstra&#xDF;e 33/11.3, 1210 Vienna, AUSTRIA. As soon as we have received your returned goods, the amount will be credited back to the original payment method. If you ordered on account, Klarna as the payment provider will be informed about your credit. You may find another model in our online shop that suits you better - with over 800 designs, there is usually something for everyone. Since we want to continue to improve our products, we are always happy to receive feedback from you. :) Important: Please note that products purchased in our physical stores can only be exchanged directly at the respective store.

How can I return or exchange my order?

Find out what to do if you need to change or cancel a Holzkern order.

Our team will do everything to ensure that you receive your unique piece of nature as quickly as possible and that you are absolutely happy with it. As we process your order in the shortest possible time and ship models that are in stock extremely fast, it is unfortunately not possible to make any changes afterwards. Once your order has been shipped, you can try to change the address directly with the shipping partner: UPS: With UPS you can change the address yourself directly via your tracking link. Please note that a scan must already have taken place in the destination country and in some cases it is only possible after the first unsuccessful delivery attempt. And please also note that in order to do this, you need to have a customer account. Post, FedEx: Please contact the respective shipping company directly with your correct address and the shipment number you received by email. We ask for your understanding that we cannot promise anything here. If it is a pre-order - i.e. a model with a longer delivery time - please contact our Customer Support using the service form. They will be able to help you in the best possible way.

I made a mistake when ordering - what now?

Find out how to contact Holzkern support about a product issue.

We are very sorry that something is not as it should be with your selected model. Naturally, we want to help you in this case and would therefore ask you to contact us directly via the service form. Please describe as precisely as possible what the problem is and, if possible, also send us a photo and the order number. That way we can get the best possible picture of the situation and offer you a quick solution.

I have a problem with my model - what now?

Troubleshooting steps if your Holzkern watch has stopped working.

In this case, please check which model you have and which movement (automatic, solar, quartz movement) is installed in your watch. You can find this information on the website for each model. If you have a solar or automatic watch, please try restarting the watch. You can find out exactly how to do this in the instructions on the website. If you have a quartz watch, it may simply be that the battery is flat and needs to be replaced. You can have this done at a specialist shop or jeweler that you trust. If you still have problems, please contact us using our service form and we will find a suitable solution for you.

My watch has stopped - what now?

Learn about Holzkern's new logo and what it means for your product.

Holzkern has grown and developed a lot in the past years. It all started with wooden watches. Since then we have expanded our product range enormously and are making use of natural materials from all over the world. And: In order to bring natural diversity to the forefront, we&apos;ve created a new logo design. The delicate shape allows for different interpretations, which are reflected in nature and the materials we use. The modern design stands for one thing above all: uniqueness! As far as our products go, the exchange of logos will be done step by step. So your desired unique piece will either have the Holzkern lettering, the original tree rings logo or the new logo. Ultimately, the most important thing is that your Holzkern model reaches you in the highest quality as always and that you enjoy it for a long time.

My model has a different logo - what does this mean?

Find out where you can visit a Holzkern store in person.

We have several Holzkern stores where our unique pieces can be admired and tried on. Our stores are located all over Germany and Austria. You can find your nearest store using our store locator on our website. Our store team looks forward to meeting you and will be happy to advise you. :) On top of that, we have multiple retail partners in Germany, Austria, the Netherlands, France, Belgium, Luxembourg, Italy, Spain, Portugal, Switzerland and more. To be sure that the model you&apos;re interested in is in stock, we recommend contacting the respective store beforehand. Of course, you can also order several models from our online shop as a selection to view (and try on) at home and simply ship the models you don&apos;t want to keep back to us for a withdrawal within the 24-day refund period.

Do you have physical stores?

Learn why your Holzkern product may look different from the photos.

The special thing about our products is that we work with natural materials. Just like every tree or stone, all of our models are genuinely unique thanks to the grain, color and structure of the materials. What you receive is a truly one-of-a-kind piece - indeed, your own personal piece of nature. :) That&apos;s why we always make an effort to incorporate different lighting situations and a variety of models in our images, so that you can receive the most realistic impression possible of how your model may look.

Why does my model look different to the product photos online?

Find out which Holzkern products are waterproof and how to care for them.

Our team is constantly working on amazing and innovative products, that&apos;s why we&apos;re regularly expanding our selection with waterproof products including watches, Bandlets, and jewelry. These products can be worn while swimming, showering and bathing. Since we work a lot with natural materials like wood, our other models are generally not waterproof. Wood can become altered if there is too much contact with moisture, water or alcohol (perfume). We therefore recommend that you remove your piece of nature before showering/swimming/bathing in order to enjoy it for the longest possible time. Spray water and perspiration don&apos;t present a problem and, during normal daily use, you need not worry at all. :)

Are Holzkern products waterproof?

Learn about engraving options for Holzkern products.

All of our models are already incredibly unique thanks to their handcrafted production and the use of natural materials. In case you want to add a personal touch with a custom engraving, we recommend that you seek the professional services of a watch maker or jeweler. We currently don&apos;t offer this service in-house. To add an engraving to our watches or Bandlets, we recommend using the clasp of the linked bracelets. Because the designs of our jewelry pieces are so diverse, we recommend a personal consultation in the workshop of your choice. We are currently working on new jewelry collections that have more space for custom engravings. We don&apos;t recommend engraving our sunglasses because the construction of the frame could become compromised. Due to the natural materials used, they are already entirely unique!

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