How can I return or exchange my order?Updated 7 months ago

Of course you can return your model and we will refund the money if, contrary to expectations, you don't quite like it. :)

Please make sure that the model is still unworn and that the return period of 24 days from receipt is adhered to.

Please send the goods together with the completed Return form to our address: Holzkern - Time for Nature GmbH, Autokaderstraße 33/11.3, 1210 Vienna, AUSTRIA.

As soon as we have received your returned goods, the amount will be credited back to the original payment method. If you ordered on account, Klarna as the payment provider will be informed about your credit.

You may find another model in our online shop that suits you better - with over 800 designs, there is usually something for everyone.

Since we want to continue to improve our products, we are always happy to receive feedback from you. :)

Important: Please note that products purchased in our physical stores can only be exchanged directly at the respective store.