I made a mistake when ordering - what now?Updated 7 months ago

Our team will do everything to ensure that you receive your unique piece of nature as quickly as possible and that you are absolutely happy with it.

As we process your order in the shortest possible time and ship models that are in stock extremely fast, it is unfortunately not possible to make any changes afterwards.

Once your order has been shipped, you can try to change the address directly with the shipping partner:

UPS: With UPS you can change the address yourself directly via your tracking link. Please note that a scan must already have taken place in the destination country and in some cases it is only possible after the first unsuccessful delivery attempt. And please also note that in order to do this, you need to have a customer account.

Post, FedEx: Please contact the respective shipping company directly with your correct address and the shipment number you received by email.

We ask for your understanding that we cannot promise anything here.

If it is a pre-order - i.e. a model with a longer delivery time - please contact our Customer Support using the service form. They will be able to help you in the best possible way.