Step-by-step guide to returning a Holzkern product.

You can return your Holzkern product up to 24 days after receiving it. Please make sure to send the product before this deadline. (Products purchased in our physical stores can only be exchanged directly at the respective store.) 1. Easily register the return online via our Service Portal and create your return label.2. Prepare your return package: unworn product in the original packaging (wooden boxes, case or bag).3. Stick the return label on your package and send it our way.4. As soon as the package is with us, the purchase amount will be refunded in the original payment method within 14 days max.

How can I return my Holzkern product?

Learn about Holzkern's return shipping fees.

When returning one or more products, the return shipment is only free of charge for Premium Club members.

Is the return shipment free of charge?

Find out how to track your Holzkern return.

Of course you want to know where your Holzkern product is right now. If you have initiated the return, you should have received a tracking number from the selected shipping company. You can use this to track where the parcel is currently located on the website. As soon as we have received and processed your return package, you will receive a notification by e-mail. Please note that the delivery date from the tracking and the date when your parcel is registered with us in the system may differ - processing can take up to 2 weeks. *Please note: Parcels with our free DHL returns label are forwarded from the Aschheim distribution center to us in Vienna.*

Has my return shipment arrived yet?

As soon as we have received your return, the purchase amount of the returned product will be refunded to you in max. 14 days in the original payment method. If you withdraw from the contract, we have to refund all payments we received from you (incl. the shipping costs for the cheapest standard delivery method) immediately and within 14 days at the latest. As our standard shipping method is free, no delivery costs will be refunded for a withdrawal.

When will I get my money back?

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Frequently asked questions about returns and exchanges.

Returns

How does a quartz watch work?

How does a solar watch work?

How does an automatic watch work?

How do I get my watch running?

How can I adjust my model to the perfect size?

How do I care for my watches and how do they behave in everyday life?

What is delivered in the package contents?

Are your models suitable for people with allergies?

What is a chronograph?

How do I set the date?

What is Dual Time?

What is a 24-hour display?

What is the Easy-Switch Interchangeable Bezel-System?

Watches

How do I care for my pieces of jewellery?

What is included in the scope of delivery?

How can I find my perfect ring size?

Jewelry

How do I optimally care for my Bandlet?

Bandlets

How much does shipping cost?

How long does shipping take?

Can I have my order delivered to a packing station or P.O. Box?

Do you offer express shipping?

Why is my model not available and will it be available in the future?

Shipping & Delivery

I haven't received my order yet - when will it arrive?

How can I return or exchange my order?

I made a mistake when ordering - what now?

I have a problem with my model - what now?

My watch has stopped - what now?

My model has a different logo - what does this mean?

Do you have physical stores?

Why does my model look different to the product photos online?

Are Holzkern products waterproof?

Can you give my model a custom engraving?

My Order