Information about Holzkern's worldwide free shipping policy.

We ship our products worldwide - shipping is free of charge for you. :) Our team is very fast, which is why the delivery time for products in stock is usually only a few working days. After placing your order, you will receive a confirmation email, and once your order has been shipped, a shipping confirmation, as well as another email with the tracking number that you can use to track your package online. To ensure that your order is delivered quickly and safely to your home, our products are shipped by different shipping providers, depending on where you live. With some shipping providers (DHL and the Austrian Post), shipping is already climate-neutral without any additional costs for you. *For products that are not in stock, you will find the delivery period on the respective product page or in the order confirmation.*

How much does shipping cost?

Learn about Holzkern's delivery timeframes.

The delivery time of our models can be found on the right side of each product listing, next to the product photos. For models in stock, you can expect a few working days until your model is delivered. If your model is not in stock due to high demand, you can pre-order it and we will send it according to the stated delivery time. If your order contains several products with different delivery times, you can choose between the following options during the ordering process. By the way: our gift cards will reach you via email within a few hours after purchase. They are an original gift idea when you need a quick gift! :) If you have already placed an order, you can check the status of your order via your account. You will also receive an email confirmation with all information and a link to track your model until delivery. Every package from us is insured and, with some shipping companies, CO2-neutral.

How long does shipping take?

Learn about Holzkern's delivery address restrictions.

Unfortunately it is not possible for us to ship to APO, FPO or P.O. boxes. But we are happy to send orders to Germany to DHL packing stations. Please be sure to enter the following data as the delivery address when placing your order:- Name- Company field: Postal number- Street field: Packing station number- Postcode + City- Germany

Can I have my order delivered to a packing station or P.O. Box?

Find out about Holzkern's express shipping options.

You can check the estimated delivery time for each model before you place your order. Our shipping team works very fast and will process your order within a few working days, but we also offer express shipping to Canada and the United States. This can be selected instead of standard shipping, and your package will arrive within 2-3 working days. As soon as your order is on its way, we will notify you about the shipment. :)

Do you offer express shipping?

Learn about Holzkern's product availability and pre-orders.

It is our greatest goal to offer our customers the widest possible variety. That&apos;s why all models are only produced in small production series and are therefore out of stock from time to time. If a later delivery date is specified on a product page, you can place a pre-order for the model. If it says that the model is sold out, it will probably not be restocked. When you place a pre-order, the amount will be debited immediately, depending on the selected payment method. As soon as your ordered model is back in stock, we will of course send it to you immediately. We want to keep your waiting time as brief as possible and will also send you the shipment tracking via email after dispatch so that you can track your model until delivery.

Why is my model not available and will it be available in the future?

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Frequently asked questions about shipping and delivery.

Shipping & Delivery

How does a quartz watch work?

How does a solar watch work?

How does an automatic watch work?

How do I get my watch running?

How can I adjust my model to the perfect size?

How do I care for my watches and how do they behave in everyday life?

What is delivered in the package contents?

Are your models suitable for people with allergies?

What is a chronograph?

How do I set the date?

What is Dual Time?

What is a 24-hour display?

What is the Easy-Switch Interchangeable Bezel-System?

Watches

How do I care for my pieces of jewellery?

What is included in the scope of delivery?

How can I find my perfect ring size?

Jewelry

How do I optimally care for my Bandlet?

Bandlets

How can I return my Holzkern product?

Is the return shipment free of charge?

Has my return shipment arrived yet?

When will I get my money back?

Returns

I haven't received my order yet - when will it arrive?

How can I return or exchange my order?

I made a mistake when ordering - what now?

I have a problem with my model - what now?

My watch has stopped - what now?

My model has a different logo - what does this mean?

Do you have physical stores?

Why does my model look different to the product photos online?

Are Holzkern products waterproof?

Can you give my model a custom engraving?

My Order